Refund Policy

Last updated 19 October 2026

Buying from a store

Each Trozly store is run by its own merchant, who sets its return and refund policy. You’ll find it in the store’s footer. For a problem with an order, contact the store first; if it isn’t resolved, write to hello@trozly.com.

Trozly plans

If you upgrade to Growth or Pro and change your mind within 7 days, write to us for a full refund of that payment. After 7 days plan payments are not refundable, but your store keeps the plan until the period ends.

Custom design

Full refund if you cancel before we start work. Once design work has started, the fee is not refundable.

Custom domain

Refundable within 7 days if the domain hasn’t been connected yet.

Approved refunds go back to the original payment method within 5–7 working days.